All orders will be shipped via UPS with an adult signature required. These packages CANNOT be rerouted to an access point. If you are unable to sign for the package the day of your scheduled delivery, please contact our office and we will request to have your package held at a local UPS hub.
We will not be responsible for missing packages that are routed to access points.
We are proud to be a part of the Raw Hemp Pilot Program with UPS. Part of being in this program requires Fern Valley Farms to be totally transparent in providing all required documentation within the package and requires an adult to be present upon receiving the package, therefore cannot be rerouted to an access point. UPS has been amazing to work with and has been fully supportive and excited to be a part of the contribution to this amazing industry.
RULES & RESTRICTIONS
- Orders ship on business days only, which are Monday through Friday (excluding holidays)
- All orders are shipped through UPS (adult signature required)
- Delivery estimates do not include a processing time of 48-72 hours when the order is placed M-F, excluding holidays.
If you have any questions or concerns, please do not hesitate to contact our Customer Service team through our contact form, or by:
Please note :
- Once your order has been placed and payment has been received, you will receive an Order Confirmation email. Please make sure you check your spam folder in the event you have not received it in your inbox.
- Once we receive your order, please allow 48-72 hours (Mon-Fri) for your order to be processed. If your order is placed on the weekend or a holiday, it will process 48-72 hours from the next business day.
- As soon as your order has shipped, you will receive an email confirmation with a tracking number. Please make sure to check your spam folder in the event you have not received it in your inbox.